Job Title: Manager Operations
Company: Teknics India Infotech Pvt. Ltd.
Location: Greater Noida (As per office location)
Gender: Male / Female (Both are encouraged to apply)
Salary: ₹45,000 – ₹60,000 per month
About Teknics India Infotech Pvt. Ltd.
Teknics India Infotech Pvt. Ltd. (TIIPL) is a leading IT solutions provider with over 27 years of expertise in revolutionizing communication. We specialize in cutting-edge Video Conferencing systems, Professional Audio solutions, and high-quality IT Peripherals. We partner with global leaders like Jabra and Logitech to empower businesses with seamless collaboration tools.
Role Overview
The Senior Operations Executive will be responsible for overseeing day-to-day business operations, ensuring seamless project execution from the order stage to final installation. You will coordinate between the sales team, technical engineers, and OEMs to maintain our 97% client satisfaction rate.
Key Responsibilities
• Project Coordination: Manage the end-to-end lifecycle of AV and IT installation projects. Ensure technical teams are dispatched and timelines are met for client sites (Corporate offices, Auditoriums, etc.).
• Supply Chain & Logistics: Coordinate with OEMs (Original Equipment Manufacturers) and vendors for timely procurement of hardware like professional displays, video bars, and IT peripherals.
• Client Relationship Management: Act as the primary point of contact for operational updates. Ensure “Full Satisfaction of Clients” by resolving post-installation issues and managing AMC (Annual Maintenance Contracts).
• Documentation & Reporting: Maintain accurate records of inventory, project status reports, and service tickets. Oversee the billing and invoicing process in coordination with the finance department.
• Team Leadership: Supervise junior operations staff and site technicians to ensure work quality adheres to Teknics India Infotech Pvt Ltd. high standards.
• Operational Efficiency: Identify bottlenecks in the current workflow and implement process improvements to reduce “meeting room setup time” and enhance service delivery.
Required Skills & Qualifications
• Experience: 4–7 years of experience in Operations, preferably within the IT Hardware, AV Integration, or Telecom sectors.
• Education: Graduate in Business Administration, IT, or a related field.
• Technical Familiarity: Understanding of AV/IT products (Video Conferencing systems, HDMI switchers, Professional Displays) is a strong advantage.
• Communication: Excellent verbal and written communication skills in English and Hindi.
• Tools: Proficient in MS Office (Advanced Excel) and CRM software.
• Attitude: A “Customer First” mindset with the ability to handle high-pressure situations and tight deadlines.
Why Join Us?
• Competitive salary and high-growth incentive structure.
• Opportunity to work with a company that has delivered 2,100+ successful solutions.
• Direct exposure to cutting-edge technology and global brands.
• Professional growth in a stable, 27-year-old organization.
• Competitive salary bracket (45k–60k) based on experience.